Role Overview
The GBSG Product Support Specialist – Standard Level supports customers by resolving moderate-complexity product issues, guiding them through workflows, and assisting with operational or financial tasks.
What You Will Do
Deliver effective customer support across multiple channels, manage customer issues, and ensure accurate documentation.
Why It Might Be a Fit
Strong problem-solving capability, independent case handling, and proactive customer engagement are required.
Requirements
- Bachelor’s degree (Commerce or Finance preferred)
- 3–10 years of experience in product support, SaaS, or customer support roles
- Strong product troubleshooting capability
- Basic to intermediate accounting knowledge
- Versant B2+ to C1/C2 preferred
- CRM proficiency
- Multi-channel handling capability
- Ownership mindset
- Analytical thinking
- Customer-centric approach
- Adaptability to changing workflows
To apply for this job please visit career44.sapsf.com.
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