Analyst | Customer Experience

Role Overview

As an Analyst in our Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations.

What You Will Do

Deliver customer support for Payments products and money movement services, handle customer interactions, and diagnose and resolve moderate complexity issues.

Why It Might Be a Fit

Actively identify customer needs and enable sales opportunities, maintain high quality and compliant case documentation, and deliver strong performance on KPIs (quality, CSAT, productivity).

Requirements

• Bachelor’s degree (Commerce or Finance preferred)
• 1–3 years of experience in product support, SaaS, or customer support roles
• Mandatory experience in Payments, Banking Operations, Finance Operations, Accounting, FinTech, AP, AR, Billing, or related domains
• Experience supporting payment processing, banking, merchant services, money movement, or transaction-related workflows preferred
• Handled International voice processes
• Strong product troubleshooting capability
• Basic to intermediate accounting knowledge
• Versant B2+ to C1 preferred
• CRM proficiency
• Multi‐channel handling capability