Role Overview
The Operations Manager will play a key role in translating strategy into execution, helping to develop and operationalize Growth Platform portfolio-wide priorities, support annual and quarterly planning, improve governance and reporting, and coordinate execution across priority alliances and technology relationships.
What You Will Do
The Operations Manager will be responsible for maintaining consistent, high-quality processes and deliverables, running the annual Growth Platforms operating calendar, providing financial stewardship and performance reporting, preparing for and supporting executive governance reviews, coordinating the talent, succession, and promotion planning cycle, and providing year-round operational enablement and communications.
Why It Might Be a Fit
The successful candidate will bring strong judgment, attention to detail, stakeholder management skills, and a continuous improvement mindset, with experience managing complex strategic and operational programs, designing, managing, and improving operational processes, and working with senior stakeholders in a complex matrix environment.
Requirements
- 10+ years of experience in professional services, business operations, strategy execution, sales operations, alliance management, program management, or a related field
- Experience managing complex strategic and operational programs with multiple stakeholders, workstreams, priorities, and deadlines
- Strong ability to design, manage, and improve operational processes, governance routines, reporting mechanisms, and execution cadences
- Experience leveraging AI and automation to streamline operational processes, improve data-driven decision-making, and identify opportunities for greater efficiency and productivity across the organization
- Demonstrated experience working with senior stakeholders in a complex matrix environment, with the ability to influence, coordinate, and drive alignment without direct authority
- Advanced proficiency with Microsoft Excel, PowerPoint, Word, and collaboration tools; experience with dashboards, reporting, automation, or data visualization tools is an asset
- Strong written and verbal communication skills, with the ability to synthesize information into clear executive-ready materials, updates, and recommendations
- A continuous improvement mindset, with comfort identifying operational gaps, simplifying processes, and bringing structure to ambiguous or evolving priorities
- Experience with budget, spend, and ROI tracking, including preparing reporting and business case inputs for leadership review
- Experience with talent, performance, or compensation cycles, and the discretion to handle confidential HR and financial information
Benefits
- Competitive salary range of $85,000 – $156,000
- Bonus program
- $4,000 per year for mental health support benefits
- $1,300 flexible benefit spending account
- Firm-wide closures known as ‘Deloitte Days’
- Dedicated days of for learning (known as Development and Innovation Days)
- Flexible work arrangements and a hybrid work structure
To apply for this job please visit career8.successfactors.com.
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