Associate Renewal & Growth Specialist

Role Overview

The Renewal & Growth team is responsible for driving account revenue, growth, and value to the customer throughout the customer life cycle. This role requires the ability to develop collaborative and trusting relationships with customers and internal cross-functional teams.

What You Will Do

Responsibilities include collaborating with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer requirements are met, creating proposals and contracts for all existing customer renewals and expansions, identifying and pursuing expansion opportunities, and forecasting and managing pipeline on a monthly and quarterly basis.

Why It Might Be a Fit

The ideal candidate will have the ability to effectively communicate and build trusting internal and external relationships, manage multiple accounts and deadlines, and analyze and anticipate needs to adapt to changes and growth opportunities.

Requirements

• Ability to effectively communicate and build trusting internal and external relationships
• Ability to manage multiple accounts, deadlines, and demands
• Ability to accurately forecast and manage pipeline on a monthly and quarterly basis
• Ability to analyze and anticipate needs, applying flexibility to adapt to changes, growth opportunities, or risks
• Ability to identify and apply creative solutions to problems
• Ability to effectively use Microsoft Excel, Outlook, and CRM systems
• Ability to learn and apply strong product knowledge

Tagged as: Excel, Forecasting, Pipeline Management