Customer Success Manager

Role Overview

You will be the first point of contact for our practices after contract conclusion and build customer success at Dentero from the start.

What You Will Do

Onboarding new practices, managing a fixed customer base, regular check-ins, expanding customer relationships, and building CS processes.

Why It Might Be a Fit

Experience in customer success, account management, or customer support, ideally in B2B or SaaS, with a background in dentistry a plus.

Requirements

• Experience in customer success, account management, or customer support, ideally in B2B or SaaS
• Background in dentistry a plus
• Ability to explain clearly and remain friendly in critical conversations
• Recognition of sales opportunities and structured work
• Ability to quickly get up to speed and take responsibility for your practices

Benefits

• Fair, transparent remuneration
• Budget for further education
• Germany ticket or train pass – according to need
• Wellness pass for fitness, yoga, and wellness
• Corporate benefits: Office in the heart of Frankfurt’s city center in the Eurotheum