Global Head of Service and Customer Experience

Role Overview

The Global Head of Service and Customer Experience will shape the future of healthcare beyond products by transforming Service & Customer Experience into a key driver of growth, differentiation, and long-term customer value. This role will define the future vision, identify new growth opportunities, develop innovative service offerings, and help accelerate the evolution from product-focused relationships to lifelong customer partnerships.

What You Will Do

The successful candidate will work across markets and functions, shaping how Wellspect engages customers, creates value beyond the product, unlocks recurring revenue opportunities, and strengthens competitive advantage globally.

Why It Might Be a Fit

The ideal candidate will be a commercially minded, customer-obsessed leader who can translate vision into action across a complex international organization. They will have experience shaping growth strategies, developing value propositions, and leading cross-functional initiatives that deliver measurable business impact.

Requirements

• Academic background (M.Sc./B.Sc.) in Marketing, Product Management, Business economics, Health economy or equivalent relevant experience
• At least 5 years of experience working in/with local or global marketing, product management and/or innovation processes and /or sales
• Full command of the English language, both written and spoken
• Multinational company experience preferably from medical device sector or pharmaceuticals

Benefits

• Opportunities for growth and development