Inside Sales Representative

Role Overview

The Inside Sales Representative plays an important role in supporting business growth by providing responsive customer service, developing customer relationships, and identifying opportunities to generate new and repeat business.

What You Will Do

Manage a portfolio of customer accounts, respond to customer questions, provide product and technical information, prepare quotes, process orders, and work closely with outside sales representatives, suppliers, and internal teams to find solutions for customers.

Why It Might Be a Fit

You will communicate with customers and suppliers through phone, email, online portals, and other digital tools while learning our products, processes, and ERP system, NetSuite.

Requirements

• Serve as the primary inside sales contact for designated customer accounts and build strong, long-term customer relationships.
• Generate new and repeat sales by providing timely product information, technical information, recommendations, and solutions based on customer needs.
• Respond promptly and professionally to customer inquiries through phone, email, and other communication channels.
• Enter customer orders accurately and efficiently, including pricing, delivery requirements, terms, and other order details.
• Prepare customer quotations including price, availability, delivery, and terms.
• Check product availability and inventory levels to help customers make informed purchasing decisions.
• Process order changes, expedites, and return authorizations while keeping customers informed throughout the process.
• Assist customers with product identification, product recommendations, and basic application questions.
• Work closely with outside sales representatives to provide excellent service to assigned accounts, including inventory analysis, order status, and on-time delivery.
• Communicate with suppliers regarding pricing, product availability, delivery, purchase orders, order changes, expedites, and return authorizations.
• Assist with identifying new products and potential supply sources when needed.
• Build effective working relationships with customers, suppliers, outside sales representatives, and internal departments.
• Make recommendations and identify opportunities to improve customer satisfaction and the overall customer experience.
• Navigate and utilize supplier and customer portals, ERP systems, and other technology to support customer and operational needs.
• Learn and utilize NetSuite to manage customer information, orders, quotes, and other sales-related activities.
• Manage multiple customer requests and priorities while maintaining accurate information and timely follow-up.
• Effectively manage customer expectations by providing clear communication, accurate information, and realistic timelines.
• Work alongside experienced sales team members to develop foundational sales, product, and technical knowledge.
• Take initiative to learn our products, systems, processes, and customers.
• Adapt to new technology, systems, products, and processes as the business continues to grow.
• Perform other tasks and responsibilities as assigned.

Benefits

• Competitive salary
• Benefits package
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) or other retirement plan
• Paid holidays
• Life insurance
• Disability insurance