Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager at Deputy, you will be the trusted strategic partner and customer advocate for a dedicated portfolio of high-value Mid-Market and Enterprise customers. You will engage during implementation, drive adoption, mitigate churn risk, and partner closely with Account Management to identify and qualify expansion opportunities.

What You Will Do

Your key responsibilities will include implementation partnership and lifecycle transition, strategic account ownership and relationship management, product adoption, enablement, and ecosystem navigation, retention and proactive risk mitigation, growth, expansion, and commercial partnership, and team leadership and operational excellence.

Why It Might Be a Fit

We are looking for someone with 5 to 8+ years of B2B SaaS Customer Success or Strategic Account Management experience, with at least 2+ years managing Mid-Market or Enterprise accounts. You will be a trusted advisor, building and nurturing multi-threaded relationships across executive and operational leadership.

Requirements

• 5 to 8+ years of B2B SaaS Customer Success or Strategic Account Management experience
• at least 2+ years managing Mid-Market or Enterprise accounts
• Strong comfort understanding and navigating SaaS tech ecosystems
• Proven track record of leading high-stakes meetings, workshops, and EBRs with senior leadership
• Hands-on experience working with modern CS and CRM tech stacks
• Demonstrated ability to step into complex or stalled customer situations and align internal cross-functional resources to drive swift resolution
• Direct background in Workforce Management (WFM), HR tech, payroll, or time-and-attendance platforms is strongly desired

Benefits

• Flexible work policy
• Employee Share Ownership Plan (ESOP)
• Paid parental leave
• 401k contributions matching
• Mental health support with Spring Health
• Comprehensive health benefits
• Commuter reimbursement program
• Additional leave days
• Global working groups