AI Operations Manager

Role Overview

The AI Operations Manager will lead and coordinate the day-to-day operations of enterprise AI services across the global organization, translating AI priorities into structured execution, developing a distributed team, and ensuring secure, efficient, and scalable service delivery.

What You Will Do

The AI Operations Manager will oversee AI service operations, incident and request management, and reliable support coverage across regions, manage AI licensing, consumption, capacity, budgets, and costs, and establish operational metrics and reporting across demand, delivery, adoption, service performance, capacity, risk, and cost.

Why It Might Be a Fit

The AI Operations Manager will partner with IT teams, business stakeholders, and vendors to promote Enterprise IT AI initiatives, identify opportunities, and support effective AI adoption, and drive process improvements, automation, and reduced operational dependencies.

Requirements

• 5+ years of experience in technology operations, service delivery, program or portfolio management, AI enablement, or a related Enterprise IT role
• Hands-on experience implementing, operating, supporting, or driving adoption of enterprise AI technologies
• Experience leading technology or AI-enabled services and managing geographically distributed teams across cultures and time zones
• Proven ability to manage demand, priorities, delivery, risks, and dependencies across multiple initiatives
• Working knowledge of IT service management, including incident, request, change, and continuous improvement processes
• Experience applying AI governance, security, privacy, compliance, and technology risk requirements
• Experience managing vendors, licensing, consumption, capacity, and budgets
• Ability to use operational metrics, reporting, and analytics to drive performance and informed decisions

Benefits

• Competitive compensation
• Great benefits
• Remote and flexible work hours