Customer Success Manager – Fleet Management

Role Overview

Drive customer retention, growth, and advocacy by helping Fleet customers achieve measurable operational value from Descartes solutions. Own the post-sale customer journey, build strategic relationships, and ensure our technology delivers lasting improvements in efficiency, service, and performance.

What You Will Do

Customer Retention: Protect recurring revenue through proactive account management, early risk identification, and effective renewal planning. Customer Value: Develop success plans and demonstrate measurable improvements in fleet efficiency, utilization, service, and costs.

Why It Might Be a Fit

Meaningful Impact: Help customers improve critical fleet operations and achieve measurable business results. Ownership & Visibility: Manage strategic accounts and collaborate with senior customer and Descartes stakeholders.

Requirements

• Proven success in Customer Success, Account Management or commercially accountable customer-facing roles.
• Experience retaining and growing complex SaaS or enterprise technology accounts.
• Understanding of fleet, logistics, transport, or supply chain operations.
• Strong commercial judgement, stakeholder management, and executive communication.
• Ability to use customer and operational data to identify risks, demonstrate ROI, and drive improvements.

Benefits

• Competitive compensation
• Great benefits
• Remote and flexible work hours
• Opportunity to join a company on an awesome mission with a great existing team and trajectory