Customer Experience Specialist

Role Overview

Support KSL users by resolving questions and issues across our sites and apps, maintaining a safe and trustworthy marketplace, and working closely with internal teams.

What You Will Do

Assist users via phone, chat, and email, moderate listings, manage support tickets, and provide feedback to product teams.

Why It Might Be a Fit

Strong communication skills, adaptability, and a passion for delivering a positive customer experience are required.

Requirements

• High school diploma or equivalent required
• Customer service experience preferred
• Ability to work in a fast-paced, dynamic environment
• Self-motivated with strong attention to detail
• Effective time management and ability to meet deadlines
• Strong teamwork and collaboration skills
• Excellent computer and typing skills
• Ability to work effectively in a team environment
• Proven ability to handle stress
• Ability to consistently work required hours, including evenings and weekends as needed
• Maintain a professional appearance and demeanor
• Build positive relationships with staff, management, and customers
• Computer literate, including working knowledge of Microsoft Office tools
• Ability to follow instructions and work with minimal supervision
• Strong organization, reliability, and self-motivation
• Ability to communicate professionally in person, by phone, and via email
• Ability to work both independently and collaboratively
• Sound judgment and decision-making skills

Benefits

• Robust, affordable medical, dental and vision coverage with no wait period for enrollment
• Paid leave for new parents under our Medical Maternity and Parental Leave policies
• Opportunities to apply for tuition reimbursement
• Paid time off for vacation and sick leave in addition to paid company holidays
• 401(k) with Company match, fully vested from day one
• Paid time off for volunteering
• Employer-funded retirement account, fully vested from day one
• Employee Assistance Program (EAP) services
• Access to an entire team of free financial planners
• Matches on contributions to charitable organizations after one year of service
• Continuous growth and development opportunities
• Dynamic team culture that values teamwork, having fun, and collaboration