Senior Salesforce Administrator

Role Overview

This Senior Salesforce Administrator role is within Collabria Financial Inc., a leading Canadian credit card issuer. The role involves administering, supporting, configuring, and enhancing Collabria’s Salesforce and Halo platforms. The successful candidate will collaborate with different areas of the business to troubleshoot complex issues, support integrations and platform changes, maintain documentation, and contribute to continuous improvement initiatives across the organization.

What You Will Do

The Senior Salesforce Administrator will be responsible for configuring, developing, testing, and deploying Salesforce enhancements, supporting case management, routing, escalation, notification, knowledge management, and reporting processes within Service Cloud, and contributing to the transition to Marketing Cloud Next.

Why It Might Be a Fit

The ideal candidate will have a minimum of six years of relevant experience in enterprise platform administration, configuration, development, or support, and advanced proficiency in administering Salesforce, Service Cloud, including access, objects, rules, queues, flows, reports, and dashboards.

Requirements

• Bachelor’s degree in computer science, software engineering, information technology, or a related field
• A minimum of six years of relevant experience in enterprise platform administration, configuration, development, or support
• Experience supporting production applications, resolving incidents
• Experience developing Salesforce solutions using Flow, Apex, SOQL, Lightning Web Components, APIs, and deployment tools
• Experience with an ITSM platform such as Halo, ServiceNow, Jira Service Management, BMC Helix, or Freshservice
• Knowledge of French is required for positions in Quebec
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members, and/or clients
• Knowledge of ITIL processes, including incident, service request, problem, change, and knowledge management

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• RSP Contribution option
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

Tagged as: CRM Administration, Salesforce