Role Overview
This position is a technical expert and efficiency driver in the desktop support system, responsible for taking over and optimizing the digital office team’s terminal management standards and plans, and focusing on introducing automation scripts, AI tools, and intelligent operation concepts to reshape the desktop support workflow.
What You Will Do
The main day-to-day responsibilities include high-level technical support, complex problem-solving, design and implementation of automation and AI efficiency schemes, operation and management of terminal products and services, knowledge consolidation and capability empowerment, and cross-team collaboration.
Why It Might Be a Fit
The candidate will be a fit if they have experience in leading or participating in process automation projects, proficiency in Windows ecosystem, strong automation development skills, advanced troubleshooting skills, and excellent analytical and problem-solving skills.
Requirements
- Bachelor’s degree or higher, computer science, information technology, or related majors
- At least 5 years of experience in enterprise-level desktop environment support and operation
- At least 2 years of focus on technical expert roles or automation development practices
- Experience in leading or participating in process automation projects
- Proficiency in Windows ecosystem
- Strong automation development skills
- Advanced troubleshooting skills
- Terminal management tools
- Automation and AI thinking
- Excellent analytical and problem-solving skills
- Excellent communication skills and document writing skills
- Team collaboration spirit and ownership consciousness
To apply for this job please visit linkedin.com.
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