Customer Success Manager – US (South West)

Role Overview

As a Customer Success Manager, you will be instrumental in ensuring customers derive maximum value from DexoryView, a platform for warehouse automation. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes.

What You Will Do

You will lead customer onboarding, develop strong relationships with key stakeholders, deliver customer training and workshops, create and manage Success Plans, and monitor account health to proactively address risks and drive retention.

Why It Might Be a Fit

This role requires a proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, strong commercial acumen, excellent communication and presentation skills, and comfort working with data-driven insights.

Requirements

• Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role
• Strong commercial acumen
• Excellent communication and presentation skills
• Comfort working with data-driven insights

Benefits

• Health insurance
• 401k
• 20 days annual leave
• Social security etc.