B2B Sales Ops Manager

Role Overview

As a Sales Operations professional, you will optimize commercial execution by designing and operating scalable processes, tools, and analytics that enable sales teams to grow business efficiently. You will join the Global Sales Operations team responsible for cross-market standardization and local market enablement, ensuring seamless coordination between Sales, Finance, to support B2B’s growth, margin improvement.

What You Will Do

Design and implement end-to-end sales processes and playbooks, build and maintain scalable reporting, dashboards, and KPI frameworks, partner with CRM to configure CRM, lead routing, and incentive systems, lead territory and quota planning exercises, manage cross-functional sales enablement initiatives, conduct root-cause analyses on missed targets and churn, propose corrective actions, and track remediation progress.

Why It Might Be a Fit

You will have the opportunity to work in a fast-paced, highly scaled environment, with a focus on innovation, data-driven decision making, and collaboration. You will be part of a team that values diversity, inclusion, and integrity, and is committed to creating customer value and making a positive impact in the communities they serve.

Requirements

• Bachelor’s degree in Business, Economics, Engineering, or related field is preferred; equivalent practical experience in sales operations or revenue operations at scale is acceptable.
• Proven experience (3+ years) in sales operations, revenue operations, or commercial analytics at a technology platform or 2B company supporting large, multi-market sales organizations.
• Strong analytical skills with proficiency in SQL and Excel, and experience with BI tools (e.g., Tableau, Looker) to build dashboards and perform cohort and funnel analyses.
• Hands-on experience configuring CRMs (Salesforce or equivalent) and designing lead routing, opportunity stages, and incentive structures to drive measurable sales outcomes.
• Excellent project management and stakeholder management skills, able to lead cross-functional initiatives and influence senior leaders without direct authority.
• Results-oriented mindset with business acumen to translate data insights into operational changes that improve revenue, margin, and partner satisfaction.
• Clear communicator with the ability to produce concise executive reports and to train commercial teams on new processes and tools, adaptable to fast-paced, highly scaled DiDi environments.