Customer Success Manager

Role Overview

The Customer Success Manager will be responsible for localizing and launching DiDi’s car-sharing services in Mexico, managing company registration, financial and tax compliance, and building a local team. They will also be responsible for coordinating with local partners, drivers, and stakeholders to ensure a smooth operation.

What You Will Do

The role involves managing the car-sharing service, building a local team, and coordinating with partners, drivers, and stakeholders. The Customer Success Manager will also be responsible for analyzing market data, providing localized improvement suggestions, and building a playbook for launching the service in Mexico.

Why It Might Be a Fit

The ideal candidate will have 3-5 years of experience in operations, project management, business development, or a related field. They will also have strong learning ability, subjective initiative, and multitasking capacity, as well as excellent cross-cultural communication skills, negotiation skills, and project management skills.

Requirements

• Bachelor’s degree or higher
• 3-5 years of experience in operations, project management, business development, or a related field
• Strong learning ability, subjective initiative, and multitasking capacity
• Excellent cross-cultural communication skills, negotiation skills, and project management skills

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development
• Diverse and inclusive work environment

Tagged as: Project Management