Customer Success Manager

Role Overview

The Customer Success Manager is responsible for strengthening customer relationships, improving account health, and driving growth within our existing customer base.

What You Will Do

Lead, manage, and develop the inside sales and customer outreach teams, establish and track customer account health, and identify and execute cross-selling and upselling opportunities.

Why It Might Be a Fit

Success requires a customer-first mindset, strong leadership and communication skills, and the ability to balance exceptional customer experiences with measurable business results.

Requirements

• 2+ years of experience managing, supervising, or leading customer service, customer success, sales, or related teams.
• Demonstrated experience in customer service, customer success, account management, or a customer-facing role.
• Strong understanding of customer relationship management and the ability to build long-term relationships with B2B customers.
• Demonstrated ability to identify customer needs and translate those needs into solutions and business opportunities.
• Experience coaching, developing, and holding team members accountable for performance.
• Strong communication, interpersonal, and problem-solving skills.
• Highly organized and able to effectively manage competing priorities across customers, team members, and internal stakeholders.
• Comfortable working with performance metrics and using data to evaluate results and make decisions.
• Ability to balance a strong customer-first approach with measurable business and team objectives.
• Ability to remain calm and professional in pressure situations.