Customer Success Manager

Role Overview

Join Digital Workforce Services as a Customer Success Manager, where you’ll take ownership of a portfolio of customers and ensure they get real, measurable business value from our solutions. You’ll know their processes, goals, and next big challenge and offer a true added value.

What You Will Do

Drive long-term customer value, protect and grow your accounts, identify new opportunities beyond RPA, and build relationships with operational, business, and decision-making stakeholders.

Why It Might Be a Fit

If you match the criteria, including at least 3 years of experience in customer success, a good understanding of RPA and AI, and a proactive, analytical, results-oriented approach, we might be looking for you.

Requirements

• At least 3 years of experience in customer success, service management, account support in the sector of new technologies
• Good understanding of RPA, Intelligent Automation and practical AI
• Proactive, analytical, results-oriented approach and ability to build trust across business, IT, automation and customer service
• Fluent Finnish and English (Swedish is considered an advantage)

Benefits

• A chance to join a market-leading, enterprise-grade automation and AI provider with a strong growth trajectory
• Hybrid and flexible working arrangements
• Competitive benefits package and caring company culture
• An international work environment and collaborative culture
• Encouragement for learning and self-development