Customer Success Manager

Role Overview

The Customer Success Manager will lead and manage customer support operations in a fast-paced food manufacturing environment, ensuring exceptional customer service, resolving complaints efficiently, and strengthening relationships with restaurant partners and business customers.

What You Will Do

The ideal candidate will be responsible for managing day-to-day customer support operations, ensuring timely resolution of customer queries, complaints, and escalations, and developing and implementing standard operating procedures for customer interactions and complaint resolution.

Why It Might Be a Fit

The role requires strong problem-solving abilities, operational understanding, data-driven decision-making, and the ability to manage customer expectations in a time-sensitive food business.

Requirements

• Bachelor’s degree in Business Administration, Hotel Management, Food Technology or a related discipline
• MBA or postgraduate qualification in Operations, Customer Relationship Management or a related field
• 4–6 years of experience in customer support, customer service or customer experience management
• Minimum 2–3 years of experience managing a customer support team
• Prior experience in Food Manufacturing, FMCG, QSR, Cloud Kitchens, Food Delivery or B2B Food Service is strongly preferred