Customer Success Operations – Business Analyst (Stage)

Role Overview

Join the Legal Tech revolution as a Customer Success Operations Business Analyst. Contribute to structuring decisions for the organization, working closely with the Customer Success, Sales, and management teams.

What You Will Do

Contribute to structuring and improving the Customer Success team’s operations through data analysis, CRM reliability, and the implementation of management tools.

Why It Might Be a Fit

You will work at the heart of the business, contributing directly to structuring decisions for the organization, and will have a direct impact on team decisions and client follow-up.

Requirements

• Good mastery of Excel or Google Sheets: data analysis, information search, dynamic cross-tables, and data formatting.
• Strong interest in CRM and performance management tools.
• First experience with HubSpot or another CRM would be a plus.
• Knowledge of dashboard creation principles, automation, and data quality would be appreciated.
• Fluent French and good professional English level.

Tagged as: Data Analysis, Excel, HubSpot