Sales Operations Supervisor

Role Overview

Supervise and develop a team of Sales Operations specialists, fostering a culture of accountability, collaboration, and continuous improvement. Lead regular team meetings, engagement activities, and recognition initiatives. Monitor individual and team performance against established service levels, productivity standards, and quality expectations.

What You Will Do

Oversee day-to-day support operations, manage workload distribution and staffing schedules, monitor queue health, response times, case aging, and service level attainment. Support resolution of complex partner and field sales escalations, coordinating across multiple internal teams when required.

Why It Might Be a Fit

Proven ability to lead and motivate high-performing operational teams, demonstrates sound judgment, accountability, and professionalism in decision-making. Balances business priorities with employee development and engagement.

Requirements

• Excellent written, verbal, and interpersonal communication skills
• Ability to influence stakeholders across multiple functions and organizational levels
• Experience with CRM systems, ticketing platforms, reporting tools, and workflow management systems preferred
• Travel industry, e-commerce, or partner-support experience preferred
• Bachelor’s degree or equivalent combination of education and relevant experience preferred
• Amenable to work in a night shift schedule