Sales Operations Analyst

Role Overview

As a Sales Operations Analyst, you will build and own customer analytics that drive Net Revenue Retention and customer success outcomes. You will work with customer-facing teams to understand their needs and iterate toward insights they trust and act on.

What You Will Do

You will build and maintain customer health scores, produce weekly at-risk account reports, develop a churn propensity model, automate renewal dashboards, and support internal and customer data analysis requests.

Why It Might Be a Fit

To be successful, you will need 8+ years of experience as a BI Analyst, Data Analyst, or Analytics Specialist, experience in logistics, supply chain, or e-commerce fulfillment, and proficiency in Power BI or Tableau.

Requirements

• 8+ years as a BI Analyst, Data Analyst, or Analytics Specialist
• Experience in logistics, supply chain, distribution, or e-commerce fulfillment
• Proven track record of building dashboards that tell stories and drive action
• Knowledge of service supply chain and spare parts logistics metrics
• Proficiency in Power BI or Tableau
• Experience connecting to ERP/WMS data sources
• Working knowledge of Python or similar for analysis
• Familiarity with CRM data structures
• Ability to translate business questions into data requirements
• Strong verbal and written communication
• Customer-facing and customer-centric mindset