Customer Success Manager

Role Overview

The Customer Success Manager drives customer engagement and retention by building and maintaining strong relationships with customers, promoting and measuring customer engagement with the platform, and conducting regular ROI meetings to assess value delivered and identify areas for improvement.

What You Will Do

The Customer Success Manager will engage with customers regularly, promote and measure customer engagement with the platform, conduct regular ROI meetings, and align actions and decisions with DistillerSR’s core organizational values to foster a culture of customer excellence.

Why It Might Be a Fit

The ideal candidate will have strong communication and analytical skills, experience in working with customers to implement web-based applications, and the ability to present and communicate complex qualitative information/data in an easily understood format.

Requirements

• Bachelor’s Degree from a recognized post-secondary institution and/or education and experience acceptable to DistillerSR.
• Minimum 3 to 5 years applicable work experience.
• Experience in working with customers to implement web-based applications.
• Strong communicator, attentive listener, adept relationship-builder with a positive attitude, confidence, tenacity, and trustworthiness.
• Ability to present and communicate complex qualitative information/data in an easily understood format.
• Excellent analytical, organizational and problem-solving skills with strong attention to detail.
• An outstanding ability to understand customer needs and tailor communications to those needs.
• Independent: Problem solver, proactive, thinks on their feet.
• Ability to establish positive relationships and become a trusted advisor.
• Experience defining and documenting business processes and transaction flows.
• Excellent interpersonal, communication (verbal and written) and presentation skills.
• Oversee multiple accounts, projects, deadlines, and milestones.
• Technically minded, with well-developed computer skills, and a working knowledge of the Microsoft Office and Google Workspace tools – including MS Word/Google docs, Excel/Google Sheets, PowerPoint/Google Slides, and Outlook/Gmail.

Benefits

• Flexible work hours and work arrangements
• Benefits coverage from Day One
• Annual winter holiday shutdown
• Three weeks vacation
• Wellness reimbursement
• Professional development support
• Career growth opportunities
• Great culture working in the heart of the Kanata North Tech Park

Tagged as: Data Analysis, Excel