Role Overview
The Dixon Group is looking for a Customer Experience & Operations Associate to join our team! In this role, you will manage order processing, address customer inquiries, provide detailed product information, and resolve service or product issues in a timely manner.
What You Will Do
Serve as the primary point of contact for customer inquiries via phone and email, providing accurate product details, technical support, and solutions.
Why It Might Be a Fit
We value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.
Requirements
- High school diploma or GED equivalent
- Minimum of 3 years of customer service experience in a manufacturing or industrial setting
- Demonstrated understanding of industrial products and services
- Proficiency with CRM systems for documentation and account tracking
- Basic familiarity with accounts receivable, billing, and order-entry workflows
- Clear, professional, and concise verbal and written communication skills
- Ability to fully focus on customers, understand their concerns, and respond with tailored, appropriate solutions
- Strong analytical mindset to determine the best methods for resolving complex customer service issues
Benefits
- Medical, dental, and vision insurance
- Competitive salary
- Bonus programs
- 401K retirement plan
- Training opportunities
- Tuition reimbursement
- Paid vacation, PTO, and holidays
- Gym reimbursements
To apply for this job please visit recruiting.ultipro.com.
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