Head of Customer Success

Role Overview

The Head of Customer Success leads the customer success function within DNV Energy Systems Digital & Transformation, helping internal business customers and the clients they serve turn digital and AI-enabled capabilities into sustained, measurable value.

What You Will Do

Define and execute the customer success strategy across business groups, service lines and regions, aligning priorities with business outcomes, customer outcomes, and the digital product portfolio. Build trusted relationships with senior business stakeholders and client facing teams, create joint success plans with priority use cases, adoption milestones and expected benefits.

Why It Might Be a Fit

The ideal candidate will have experience in customer success, business partnership, and team leadership, with a strong focus on customer adoption, value realization, and growth in adoption.

Requirements

• 10+ years of experience in customer success, business partnership, and team leadership
• Proven track record of driving customer adoption, value realization, and growth in adoption
• Strong leadership and communication skills
• Ability to build trusted relationships with senior business stakeholders and client facing teams

Benefits

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from
• Vision benefits
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company
• Career advancement opportunities