Salesforce Developer – Service Cloud, Experience Cloud & AI

Role Overview

We’re scaling an APEX-first Salesforce platform across multiple countries and business lines. As a Salesforce Developer, you’ll design and build scalable Salesforce solutions that power our Customer Support/Success mainly and Customer Experience ecosystem.

What You Will Do

Design and implement scalable APEX solutions, develop and enhance Service Cloud capabilities, build and customize Experience Cloud sites, implement and extend Digital Engagement capabilities, and build and enhance Bots and AI-powered customer service automations.

Why It Might Be a Fit

You’ll have the opportunity to work with a diverse group of over 300 people, collaborate with Product Managers, Business Analysts, Admins, QA, and Architects, and contribute to the overall Salesforce architecture strategy.

Requirements

• 2–5+ years of Salesforce development experience with a strong focus on Apex
• Strong hands-on experience implementing and customizing Salesforce Service Cloud
• Experience developing solutions for Experience Cloud (Customer and/or Partner portals)
• Experience implementing or extending Digital Engagement capabilities
• Experience developing or integrating Einstein Bots, Agentforce, AI Assistants, or conversational AI solutions
• Proven experience with enterprise Apex patterns, bulkification, and asynchronous processing
• Strong integration experience using Apex REST, HTTP callouts, Platform Events, Named Credentials, and asynchronous integrations
• Strong SOQL performance tuning skills and solid understanding of Salesforce data modeling
• Good understanding of Salesforce security including sharing models, CRUD/FLS enforcement, Experience Cloud security, and guest user access
• Experience configuring and supporting Omni-Channel routing, queues, skills-based routing, and customer service workflows
• Solid understanding of the Service Cloud data model including Cases, Accounts, Contacts, Knowledge, Entitlements, Milestones, and related objects
• Experience developing Lightning Web Components (LWC)
• Comfortable with Git workflows, code reviews, and CI/CD using SFDX or DevOps Center
• Strong communication skills and ability to collaborate with Product Managers, Business Analysts, Admins, QA, and Architects
• Professional working proficiency in English
• Salesforce certifications such as: Platform Developer I or II, Service Cloud Consultant, Experience Cloud Consultant

Benefits

• A salary adequate to your experience and skills
• True flexibility and work-life balance
• Remote or hybrid work model with or hub in Warsaw
• Flexible working hours
• 20/26 days of paid time off (depending on your contract)
• Additional paid day off on your birthday or work anniversary
• Private healthcare plan with Signal Iduna for you and subsidized for your family
• Multisport card co-financing for you to have access to sports facilities across Poland
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling
• Free English and Spanish classes

Tagged as: Salesforce