Sales Operations Lead

About the Role

Doctolib is seeking a Sales Operations Lead (x/f/m) for our Berlin location, effective immediately.

Doctolib is in a dynamic growth phase. Our Sales Operations Team’s mission is to accelerate this growth further. As Sales Operations Lead, you’ll work closely with Sales Leadership, develop our sales strategy, and strategically leverage AI to make our sellers’ work more productive. You’ll be at the pulse of the sales organization while bringing structure, analysis, and strategic clarity to contribute meaningfully to our mission of improving healthcare for everyone.

Your Responsibilities

• Strategic Direction & Growth Potential: Identify growth opportunities for the German sales organization, define strategic direction with Sales Leadership, and ensure cross-functional implementation through close collaboration between departments.
• Reporting Structures & Performance Management: Build appropriate reporting structures (e.g., via Metabase, Salesforce, Tableau) that ensure successful management of the Sales Team — from operational daily business to strategic reviews with Sales Leadership.
• Data-Driven Insights & Decisions: Use data to question existing practices, draw correct conclusions from your analyses, and derive improvement potential to implement in a cross-functional setting.
• AI as Leverage for Operational Excellence: Review current requirements and explore how to optimize and automate existing business processes through AI — with direct, tangible impact on our sellers’ daily work.
• Stakeholder Partnership at Leadership Level: Work hand-in-hand with Sales Leadership, VP Customer, and Product Marketing Leadership Team — translating their requirements into concrete initiatives on the Sales Operations roadmap.

Your Profile

To join our team, you bring the following:

• Minimum 4-6 years of relevant professional experience, ideally from strategic consulting (Consulting), and experience in sales-related environments such as Sales Operations or Sales Performance
• Strong analytical and data-driven mindset — you draw the right conclusions from complex data and translate them into clear recommendations for action
• Solid AI knowledge and AI fluency — you have conceptualized, built, and successfully deployed AI-powered workflows or agents in production
• Confident handling of reporting and analysis tools such as Excel and routine in creating decision-relevant reports
• Proven experience in stakeholder management and cross-functional collaboration
• German language proficiency at C2 level and English at C1 level

Nice-to-Have

• Work experience in a dynamic scale-up environment
• Knowledge of Tableau & Metabase
• Knowledge of Salesforce and/or HubSpot

What We Offer

• A Doctolib-sponsored Germany ticket if you work from the office or in hybrid mode
• Company health insurance with great additional benefits
• 28 vacation days + 1 day additional for each full calendar year of employment (max. 30 days)
• Participation in Doctolib’s long-term employee profit-sharing program DoctoGrowth
• The opportunity to work up to 10 days per year from abroad
• Company pension scheme (bAV) with a 40% employer contribution (15% during probation period)
• Doctolib Parent Care Program, which includes one month extra parental leave and more
• Free mental health and coaching sessions through an external partner
• Healthy snacks, regular breakfast buffet, and meal vouchers
• Subsidized fitness offering through our partner Urban Sports Club
• Special provisions for caregivers and employees with disabilities, including flexible working hours, additional medical leave, and psychological support

Interview Process

• Interview with Talent
• Hiring Manager Interview
• Peer Interview
• Case Study on-site
• References
• Offer

Job Details

• Permanent position
• Full-time
• Work location: Berlin (mandatory)
• Start date: ASAP
• Hybrid (2 days work-from-home per week)