Role Overview
Join our mission to shape the future of healthcare – digital, accessible, and better for all. As a Senior Customer Success Manager, you will contribute significantly to the success of your customer portfolio, develop convincing business arguments, and optimize processes and methods.
What You Will Do
You will be responsible for sales topics, develop convincing business arguments, conduct contract extensions, develop customer benefits, and support in the commercial implementation. You will also recognize growth opportunities and implement them.
Why It Might Be a Fit
You will help healthcare professionals to make their work easier, so they can focus on what really matters: providing the best possible care for their patients.
Requirements
- 2-4 years of experience in customer success, account management, or a comparable customer-oriented role
- Portfolio management skills
- Relationship strength
- Commercial thinking
- Hands-on mentality
- Good communication
- Healthcare experience
- Technical understanding
- Data affinity
Benefits
- A sponsored Germany ticket
- 28 vacation days + 1 additional day for each full calendar year (max. 30 days)
- The opportunity to work 10 days a year abroad
- A company health insurance with great additional benefits
- A company pension plan with a 40% employer contribution (15% during the probationary period)
- The Doctolib Parent Care Program
- Free mental health and coaching sessions with an external partner
- Meal vouchers
- A sponsored sports program with our partner Urban Sports Club
- Flexible working hours, additional leave for medical reasons, and psychological support for caregivers and employees with disabilities
- Participation in Doctolib’s long-term employee participation program DoctoGrowth
To apply for this job please visit linkedin.com.
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