Senior Customer Success Account Manager

Role Overview

The Senior Customer Success Account Manager owns a portfolio of commercial customers and is accountable for protecting and growing recurring revenue through strong customer relationships, adoption, value realization, and renewal execution.

What You Will Do

The Senior Customer Success Account Manager will develop customer success and value strategies, identify risks early, lead renewal and negotiation activity, and uncover opportunities for broader adoption and expansion.

Why It Might Be a Fit

The successful candidate can operate independently across a varied portfolio, influence senior customer stakeholders, and collaborate effectively with Sales and cross-functional partners.

Requirements

• 5+ years of experience in Customer Success, Account Management, Renewal Management, Sales, or a related customer-facing SaaS role
• Experience managing a portfolio of commercial or enterprise customers and owning measurable renewal, retention, revenue, or customer-success outcomes
• Experience managing renewal or commercial negotiation cycles from planning through completion
• Experience working in a quota-carrying or target-driven environment, with a track record of meeting or exceeding key performance indicators
• Experience with consultative and value-selling skills, with the ability to connect customer priorities to business outcomes
• Experience analyzing customer usage, health, financial, and relationship signals and translating them into practical actions
• Experience working independently while influencing and coordinating cross-functional teams
• Bachelor’s degree or equivalent practical experience

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events