Associate Manager, B2B Retention Marketing, DoorDash for Business

Role Overview

The B2B Retention Marketing team is responsible for building lasting relationships with our audiences through personalized, scalable, cross-channel experiences that drive retention and engagement. As Associate Manager of Retention Marketing, you will be responsible for creating communications and lifecycle programs to increase adoption and activation of our DoorDash for Business product suite by company administrators and their employees / users (think B2B2C).

What You Will Do

Develop, test and implement CRM strategies to improve key business metrics for DoorDash for Business. Experiment with new strategies and CRM tactics to increase conversion and deliver a personalized end-user experience.

Why It Might Be a Fit

We’re excited about you because you have… 4-6+ years of experience in marketing or growth overall; 3+ years of experience in lifecycle, email, CRM, or retention marketing. Experience working in B2B / B2B2C a plus;

Requirements

• 4-6+ years of experience in marketing or growth overall
• 3+ years of experience in lifecycle, email, CRM, or retention marketing
• Experience working in B2B / B2B2C a plus
• Deep familiarity with CRM platforms (e.g. Braze, Iterable, Salesforce Marketing Cloud) and experience executing across email, push, SMS, and in-app channels
• A strong test-and-learn orientation and analytical skills — you run structured experiments, interpret results clearly, and use them to prioritize what to do next
• The ability to use data to diagnose where a funnel is breaking down and translate that into a concrete improvement plan
• Strong cross-functional collaboration skills — you work well with Product, Analytics, and Operations partners and can align stakeholders around a shared onboarding vision
• High agency and an ownership mindset — you identify what needs to change and drive that change, rather than waiting to be directed
• Familiarity with data visualization platforms such as Sigma, Tableau, etc.
• Extremely organization, dependability, and ability to multi-task
• Bachelor’s degree or equivalent experience

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program