Associate Manager, Marketing Product Ops, CRM Automation

Role Overview

The Associate Manager on CRM Automation will own developing AI-powered automation to help Campaign Operators build, edit, QA, and monitor CRM campaigns faster and with fewer errors. This role requires 4+ years of experience in marketing technology, marketing operations, CRM marketing, program management, or a similar operational role at a technology company.

What You Will Do

The Associate Manager will own and evolve the CRM automation roadmap, identify high-effort manual steps, design AI-assisted automations, apply AI to campaign QA and ongoing monitoring, and track and report on adoption, time saved, and campaign error rates.

Why It Might Be a Fit

The ideal candidate will have hands-on experience building, editing, or operating CRM campaigns in marketing automation platforms, fluency with AI tools, and demonstrated ability to coordinate cross-functional projects.

Requirements

• 4+ years of experience in marketing technology, marketing operations, CRM marketing, program management, or a similar operational role at a technology company
• Hands-on experience building, editing, or operating CRM campaigns in marketing automation platforms (Braze, Salesforce Marketing Cloud, Iterable, Responsys, or similar)
• Fluency with AI tools (e.g., ChatGPT, Claude, Copilot) and a demonstrated ability to apply them to automate repetitive work
• Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program