Partner Manager

Role Overview

Partner Managers own the overall relationship with restaurant owners on an ongoing basis, working directly with business owners to bring an action-oriented mindset and a relentless focus on growth. They build deep relationships, identify opportunities, and do whatever it takes to help their merchants win on the platform.

What You Will Do

Typical responsibilities include upselling incremental products and services to existing business owners, holding periodic business check-ins, making/implementing operations improvements, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction and retention on the account as a whole.

Why It Might Be a Fit

You will work with businesses to establish important goals and goals for their business, manage merchant relationships across your region, while building towards business goals, refine sales messaging, prospecting, qualifying, and closing techniques, communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals, and deliver quarterly business reviews that highlight important wins and opportunity areas.

Requirements

• 2+ years of success in client-facing and sales roles
• 2+ years in a sales role while exceeding performance metrics consistently
• persistent and passionate about sales, and have a dynamic personality
• experience empathizing with customer needs and adapting to meet their unique goals
• comfortable working in a scaling startup environment
• value collaboration and thrive in ambiguity
• comfortable using data to tell a story, and navigate sales and internal tools quickly (Salesforce, Outreach, Sales Navigator, Google Apps)
• applicable experience increasing customer satisfaction, retention, and product adoption
• ability to understand and communicate operations processes
• mindset of an owner in whatever you do, and striving to be 1% better everyday

Benefits

• paid time off
• paid parental leave
• wellness benefit
• paid holidays
• medical benefits
• dental benefits
• vision benefits
• disability insurance
• basic life insurance
• RRSP with employer match
• mental health program

Tagged as: LinkedIn Sales Navigator, Salesforce