Senior Customer Success Manager

Role Overview

The Customer Success Team is part of DoorDash’s In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet and exceed their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach.

What You Will Do

Drive strategic partnership, retention, and growth across a portfolio of our highest-value and complex SMB customers. This is a high-touch, relationship-driven role focused on delivering measurable business outcomes across the full customer lifecycle, including onboarding, adoption, renewal, and expansion.

Why It Might Be a Fit

You will operate as a trusted advisor to key stakeholders, partnering closely with Account Management to drive long-term customer success and revenue growth.

Requirements

• 5+ years of experience working in Customer Success, Account Management, or a similar customer-facing role with strong verbal and written communication skills
• Experience managing a portfolio of customers with varying levels of complexity, and can balance efficiency with personalization
• Comfortable building relationships with stakeholders and can influence outcomes through strong communication and business acumen
• Data-driven, with the ability to interpret performance metrics and translate insights into actionable strategies
• Highly organized, with the ability to manage multiple priorities while maintaining attention to detail and focus on strategic objectives
• Passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

Tagged as: Data Analysis