Senior Marketing Product Operations Associate

Role Overview

The Sr. Associate, Marketing Product Operations will become an expert in the tools our CRM operators use to build campaigns, train operators, document how the tools work, and partner with Operators, Product, and Engineering to define requirements and influence the roadmap for existing and new tools.

What You Will Do

Become an expert in our CRM tools and how operators use them to build campaigns, identify friction in our tooling and processes, work directly with Product and Engineering to define requirements and influence the roadmap for existing and new tools, create and maintain documentation for CRM operators, design and deliver enablement and training, program-manage migrations to new tools, and build processes from scratch.

Why It Might Be a Fit

The ideal candidate has 3+ years of experience as a CRM operator, technical expertise in a CRM platform, experience creating documentation and training or enablement materials, program management skills, and the ability to partner with Product and Engineering teams.

Requirements

• 3+ years of experience as a CRM operator
• Technical expertise in a CRM platform (Braze, Salesforce, Iterable, etc.)
• Experience creating documentation and training or enablement materials for internal teams
• Program management skills, including supporting migrations to new tools
• Ability to partner with Product and Engineering teams

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program