Senior Customer Success Manager

Role Overview

We are looking for a Customer Success Manager who is eager to build a career in customer success by supporting customer relationships and ensuring customers have a positive experience with our products and services.

What You Will Do

Support assigned customer accounts, assist with customer onboarding, respond to customer queries, maintain regular communication with customers, and track and report key customer success metrics.

Why It Might Be a Fit

The ideal candidate will have 3-8 years of experience in Customer Success, Account Management, or Client Services, with strong stakeholder management and communication skills, and experience managing mid-market or enterprise customers.

Requirements

• 3-8 years of experience in Customer Success, Account Management, or Client Services
• Strong experience managing mid-market or enterprise customers
• Excellent stakeholder management and communication skills
• Experience with CRM and CS tools (Salesforce, HubSpot, Gainsight, Zendesk, etc.)
• Strong analytical and problem-solving mindset
• Customer focused mindset with a positive and proactive attitude
• Experience managing retention and upselling

Benefits

• Accelerated Career Growth
• Challenging Work Environment
• Career Flexibility
• Supportive Culture
• Founder-Led Exposure
• Sharpen Customer-Centric Skills
• Hands-On Innovation