Customer Experience Officer – Automotive Industry

Role Overview

The Customer Experience Officer will be responsible for providing exceptional customer service, handling customer enquiries and complaints, and supporting the site team with administrative duties.

What You Will Do

Key responsibilities include meeting and greeting customers, providing updates throughout the repair journey, handling customer enquiries and complaints, and collaborating with production and estimating teams.

Why It Might Be a Fit

The role requires previous experience in a customer service role, professional communication and presentation skills, and the ability to multitask and prioritize work in a busy environment.

Requirements

• Previous experience in a customer service role
• Professional communication and presentation
• High attention to detail and accuracy
• Ability to multitask and prioritize work in a busy environment
• Proficient in MS Office
• Appropriate Australian Working Rights

Benefits

• Paid day off on birthday (‘ME’ Day)
• Employee Assistance Program (EAP) for free, confidential counselling and support
• Site-run incentives like BBQs, team events, and company-wide recognition programs
• Discounts on insurance and household items
• Everyday Savings on movie vouchers, retail gift cards, petrol and grocery gift cards
• Career progression opportunities