Product Operations Manager

Role Overview

We’re seeking a highly organized, customer-obsessed Product Operations Manager for our 4W Product Group in Silicon Valley. This pivotal role ensures exceptional customer experience and operational efficiency for our connected vehicle products.

What You Will Do

You will oversee support queue health, manage L2/L3 triage and incident response workflows, optimize support processes, localization strategy, drive Voice of Customer insights and operational improvements across the product lifecycle.

Why It Might Be a Fit

This is a unique opportunity to impact customer satisfaction and drive scalable growth at Drivemode directly.

Requirements

• 3+ years in Product Operations, ITSM, Technical Support Management, TAM roles, Customer Operations, Localization (5+ years of total professional experience, including L2/L3 support background)
• Full professional fluency in Japanese (native/equivalent) and business-level English (written and spoken)
• Hands-on experience with Jira, incident workflows, and support tools
• Familiarity with mobile applications, cloud services, or connected vehicle/automotive software
• Proven track record of optimizing scalable processes, setting up operational KPIs, and translating data into actionable insights

Benefits

• Competitive compensation
• Excellent benefits
• Opportunity to impact customer satisfaction and drive scalable growth