Customer Success Manager, EMEA

Role Overview

As Customer Success Manager for EMEA, you’ll own a portfolio of larger business customers and ensure they get real value from Driversnote, renew, and grow. You’ll be the person who makes that happen for your accounts.

What You Will Do

Your responsibilities will include owning retention and renewals, getting new accounts live, growing your accounts, leading outcome-focused reviews, advising customers on mileage reimbursement policy, and helping customers improve how they handle mileage end to end.

Why It Might Be a Fit

We’re looking for someone with a few years’ experience in customer success, account management, or implementation, ideally in B2B SaaS, with a commercial mindset and comfort with data, CRM tools, and AI.

Requirements

• A few years’ experience in customer success, account management, or implementation, ideally in B2B SaaS
• Experience owning renewals or a revenue target, or helping customers get live with a new system
• Native or near-native English, written and spoken
• A commercial mindset
• Comfort with data, CRM tools, and AI
• Clear, warm communication with everyone from drivers to finance directors

Benefits

• Ownership from day one
• Shape how we do it
• People to learn from
• Growth: a clear career path in Customer Success
• Balance: a healthy work-life balance
• Location and benefits: our Copenhagen office, pension, and a learning budget