Role Overview
The Customer Success Manager will be responsible for ensuring the success of Druva’s core Mid-market and SMB customers. They will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
What You Will Do
Key responsibilities include advocating for and representing the voice of the customer internally, working with account teams to plan and execute long-term account plans, and managing the proactive customer life cycle leading to a high rate of renewal and growth.
Why It Might Be a Fit
The ideal candidate will have a proven track record of meeting and exceeding targets, understanding of Enterprise SaaS business motions and customer lifecycle, and experience with sales, project management, account portfolio planning and prioritization.
Requirements
- Proven track record of meeting and exceeding targets
- Understanding of Enterprise SaaS business motions and customer lifecycle
- Proven ability to develop working relationships at all levels of management
- Experience with sales, project management, account portfolio planning and prioritization
- Ability to prioritize, multi-task, and perform effectively under pressure
- Excellent written and spoken communication skills
- Possess top-notch organizational and analytical skills, especially with Salesforce/Gainsight knowledge
- Understanding of Virtualization and Cloud computing (Hypervisors , Vmware, Xen)
- Track record of successful planning and execution of Executive Business Reviews
- Experience with migration between on-premise and cloud platform
- Experience with System Administration with Linux (Ubuntu, CentOS, RedHat), Microsoft Office, Microsoft 365, Google Workspaces
- Experience in generating expansion opportunities and securing references from your portfolio will be a great advantage
To apply for this job please visit druva.com.
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