Partner & Customer Success PreSales Lead (APAC)

Role Overview

DT One is looking for an APAC – Partner & Customer Success PreSales Lead to oversee the technical, operational and performance management of our customers and partners across Asia Pacific. This is a highly cross-functional role sitting at the intersection of Commercial, Technology, Product, Operations, Data, Customers and Partners.

What You Will Do

Act as the primary technical and operational partner to the APAC Commercial teams. Translate customer requirements into clear technical and product requirements and help determine how DT One’s platforms and capabilities can best support them.

Why It Might Be a Fit

Success in this role would be reflected through: Faster and smoother customer and partner integrations, better-quality requirements reaching Engineering, strong relationships with customers, vendors and mobile operators, earlier identification of customer performance issues, better understanding of the drivers behind customer growth or decline, improved transaction and operational performance, identification of new revenue opportunities within existing relationships, strong coordination across Commercial, Product, Technology and Operations, effective leadership of the APAC Partner & Customer Success function.

Requirements

• Approximately 8–12+ years of relevant experience across areas such as: Technical account management, Solution engineering / PreSales, Customer success, Partner management, API integrations, Telecom, fintech, payments or digital commerce, Data and operational performance analysis
• Experience working with mobile operators, telecom platforms, digital distribution, payments or high-volume transaction platforms would be highly valuable
• Fluent Mandarin is mandatory for this position
• Strong professional English communication skills are also required
• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business or a related discipline preferred
• Equivalent relevant industry experience will also be considered
• Previous people-management or regional leadership experience is strongly preferred