Customer Success Manager

Role Overview

The Customer Success Manager is the business outcome-oriented post-sale owner for a portfolio of enterprise customers. The role is responsible for identifying opportunities for cross-sell and up-sell to better protect customers.

What You Will Do

You will turn DTEX capability into business outcomes, drive platform adoption, and secure long-term renewal readiness while identifying expansion opportunities.

Why It Might Be a Fit

The ideal CSM is inquisitive, with a consulting mindset for partnering with and helping build valuable outcomes for customers.

Requirements

• 4 or more years of relevant customer-facing experience in enterprise SaaS, cybersecurity, consulting, implementation, insider risk program management, or Customer Success
• Demonstrated ownership of enterprise customer relationships, measurable outcomes, renewals, escalations, and cross-functional delivery
• Working knowledge of security operations, insider risk, data protection, enterprise deployment concepts, integrations, privacy, or compliance
• Strong written and verbal communication, program coordination, sound judgment, and the ability to drive accountability through influence
• Bachelor’s degree in a related field or equivalent enterprise technology, cybersecurity, consulting, military, intelligence, or customer-leadership experience

Benefits

• Competitive compensation
• Equity participation
• Health and wellness benefits
• Generous time-off policies