Customer Experience — Drive-Thru, Americas

Role Overview

DTiQ is seeking a customer-focused, commercially minded Customer Experience professional to support the growth and success of DriveThruIQ across the Americas. This role is responsible for ensuring customers successfully adopt, realize value from, and expand their use of DTiQ’s Drive-Thru solutions.

What You Will Do

The role will play a critical part in supporting new business opportunities, demonstrating the operational value of DriveThruIQ, and ensuring customers achieve measurable outcomes from their investment.

Why It Might Be a Fit

The ideal candidate is a commercially aware customer advocate who can bridge the gap between technology, restaurant operations, and business outcomes.

Requirements

• Experience in Customer Success, Customer Experience, Technical Account Management, or enterprise account management.
• Proven ability to manage customer relationships throughout the post-sale lifecycle.
• Experience supporting enterprise customers, ideally within multi-site or franchise-based businesses.
• Experience in QSR, restaurant technology, SaaS, video analytics, POS, or adjacent technology markets is highly desirable.
• Understanding of restaurant operations and the challenges facing multi-site operators.
• Ability to explain technology in practical, commercially relevant terms.
• Confident presenting technology to operational, technical, and executive audiences.
• Strong discovery, stakeholder management, and problem-solving skills.
• Ability to tailor demonstrations and customer engagement to business objectives.
• Understands how customer adoption, satisfaction, and value realization influence retention and expansion.
• Able to identify growth opportunities and work collaboratively with Sales to progress them.
• Comfortable using customer data, performance insights, and business cases to demonstrate value.
• Proactive, organized, and accountable for customer outcomes.
• Able to coordinate cross-functional resources without losing ownership of customer actions.
• Strong communication, documentation, and escalation discipline.
• Comfortable working across a global organization and multiple time zones.