Customer Success Manager (Enterprise SaaS)

Role Overview

We’re looking for a highly skilled and detail-oriented Customer Success Manager to build strong customer relationships, drive product adoption and help customers realize measurable value from our SaaS solutions.

What You Will Do

Manage and grow relationships with large enterprise customers, lead and organize Quarterly Business Reviews (QBRs), identify opportunities for account growth, and act as the voice of the customer.

Why It Might Be a Fit

5+ years of experience in Customer Success, Account Management, or a similar client-facing role, with a strong background in SaaS environments and excellent communication skills.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role
• Restaurant or Hospitality experience, QSR experience a plus
• Proven experience managing enterprise-level SaaS accounts
• Strong background in SaaS environments, ideally in companies with $25M+ ARR
• Demonstrated ability to lead QBRs and drive customer engagement strategies
• Excellent Communication skills
• Highly organized with exceptional attention to detail
• Proactive, with a strong sense of ownership and urgency
• Collaborative team player who thrives in fast-paced, remote environments