SAP Customer Success Manager

Role Overview

As the Customer Success Manager based in the Sydney area, you will play a key role in ensuring our NSW customers achieve long-term success with their SAP solutions. You’ll work closely with clients post-implementation to drive adoption, satisfaction, and growth, while also contributing strategically to DyFlex’s regional presence.

What You Will Do

Work from office, with travel required to customer sites across Sydney and the broader NSW region. Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps. Monitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunities.

Why It Might Be a Fit

This is a fantastic opportunity to work with a hands-on team and top talent. You will have the chance to build deep relationships with key decision-makers and stakeholders across customer organisations and advocate for customer needs internally, contributing to product and service improvements.

Requirements

• Relevant tertiary qualifications in a technical, business, or software-related field
• Proven experience in customer success, account management, or post-sales consulting within the tech or enterprise software space
• Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS, etc.)
• Business acumen and curiosity to deepen your knowledge of SAP products and customer industries
• Experience working in a fast-paced, customer-centric, and multi-cultural environment
• Knowledge of cloud computing and emerging enterprise technologies
• Exceptional written and verbal communication skills in English
• Strong interpersonal skills — able to build trust, influence outcomes, and manage multiple stakeholders
• Self-motivated and highly organised, with a strong sense of ownership and ability to manage competing priorities
• Innovative mindset with a focus on improving processes and delivering scalable success