Customer Success Manager

Role Overview

As a Customer Success Manager at Dyflexis, you’ll be part of an ambitious, energetic, and customer-focused team. You’ll work in a fast-paced environment with short communication lines, focusing on ownership, clear communication, and getting things done together. Your goal is to grow the enterprise clients already on our books and spot the next opportunity before the client asks for it.

What You Will Do

Your main responsibilities will be to renew and expand contracts with existing (enterprise) clients, moving them onto higher packages, spot and pursue upsell opportunities across the full client base, and keep churn down and client satisfaction up.

Why It Might Be a Fit

We’re looking for someone with 5+ years of experience in account management, customer success, or B2B sales, a commercial mindset, and proven experience growing or renewing contracts with enterprise-level clients. You should be driven, proactive, and able to work independently, with experience in B2B SaaS or another tech-driven environment.

Requirements

• 5+ years of experience in account management, customer success, or B2B sales
• Proven experience growing or renewing contracts with enterprise-level clients
• Comfortable working without a fixed portfolio
• Driven, proactive, and able to work independently
• Experience in B2B SaaS or another tech-driven environment

Benefits

• Fixed salary up to €6,000 gross per month
• Performance-based bonus
• Company car for business (and private) use
• Personal development budget
• 25 vacation days plus birthday off
• In-house chef providing fresh lunch
• Parties, drinks, and trips
• Membership at ARJ Training boxing gym
• Solid pension plan
• 8% holiday allowance
• Buy or sell vacation days
• Travel allowance and WFH compensation
• Friday chair massages