Senior Customer Success Manager

Role Overview

The Customer Success Manager is responsible for preserving and growing subscription renewals from assigned named accounts, driving adoption using a customer engagement lifecycle model.

What You Will Do

Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning. Own renewal strategy and subsequent on time renewal of subscription(s).

Why It Might Be a Fit

A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices. Proven expertise working with the executive level in client environments, as well as with procurement and business owners.

Requirements

• Bachelor’s degree or equivalent work experience
• 3-5+ years relevant experience in customer success, account management, or similar field
• A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
• Proven expertise working with the executive level in client environments, as well as with procurement and business owners
• Excellent English and French verbal, written and interpersonal communication skills
• Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition
• Highly motivated, energetic and committed to getting results
• Ability to develop strong relationships with the user/customer/internal communities
• Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

Benefits

• Competitive compensation packages designed to recognize and reward performance
• Equal Employment Opportunity
• Culture of excellence
• Work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances