Role Overview
The Director of Revenue Operations & Systems will build and manage the processes, systems, and reporting that support growth across the Mealz marketplace. This position will own the business configuration and ongoing administration of HubSpot, establish reliable and actionable data flow between the Mealz application and CRM, and improve how restaurant partners and customers move through the business from initial inquiry through onboarding, booking, and repeat engagement.
What You Will Do
The Director will own the design, configuration, administration, and continuous improvement of HubSpot as the central system supporting B2B restaurant relationships and B2C customer engagement. They will build distinct but connected frameworks for restaurant acquisition and onboarding, consumer inquiries, booking opportunities, customer follow-up, and ongoing relationship management.
Why It Might Be a Fit
The ideal candidate will have experience in revenue operations, sales operations, CRM management, or business systems, with ownership of processes supporting sales, customer service, and operational teams. They will have strong HubSpot expertise, workflow design and automation skills, and experience working with Product and Engineering on application-to-CRM integrations.
Requirements
- CRM and revenue operations experience
- Strong HubSpot expertise
- Workflow design and automation
- Systems integration and data management
- B2B onboarding and sales enablement
- B2C lead and customer service operations
- Reporting and analytical skills
- Cross-functional execution
- Documentation, training, and adoption
- Ownership and adaptability
Read by ReLoop.me
A Director-level owner of the CRM and the link between the product and sales, designing how restaurant partners and consumers move from inquiry to repeat booking.
Level (indicative): Director. Title vs scope: aligned. Requirement inflation: low. Shape of the role: leans strategy; leans build / define.
Core capabilities: HubSpot administration and configuration, workflow design and automation and systems integration and data management.
Not for you if you want to stay purely as an individual contributor, or you want to mainly maintain existing systems rather than build new ones.
Indicative, AI-generated read, no salary range. Full read and sourcing · ReLoop.me
To apply for this job please visit api.peoplematter.com.
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