Role Overview
As an Enterprise Customer Success Manager, you will own the success and retention of a portfolio of Easol’s enterprise creators in the US. You’ll build trusted relationships across each account, understand how their businesses operate, and help them get the most value from Easol across their customer journey.
What You Will Do
You’ll lead complex implementations, major launches, and creator initiatives, managing project timelines, dependencies, risks, and stakeholder alignment across internal and external teams. You’ll also champion the adoption of Easol’s AI products and capabilities, helping creators identify relevant use cases and understand their value.
Why It Might Be a Fit
Success in this role means your creators are successfully launched, retained, actively using Easol, and view you as a trusted strategic partner who understands both their business and the platform.
Requirements
- 4+ years of experience in Customer Success or Account Management within SaaS/B2B
- Experience leading complex implementations, launches, or customer projects
- Strong project management skills
- Strong relationship-building skills
- Strong technical aptitude
- Comfortable investigating reporting discrepancies and working with data exports
- Commercially aware
- Comfortable working with AI-native platforms
- Highly organised
- Comfortable operating in a fast-moving environment
- Strong written and verbal communication skills
Benefits
- Target annual performance bonus (15% of base salary)
- Total target cash compensation ($115,000-$138,000 annually)
- Monthly contribution towards a gym membership and mobile phone contract
- Annual personal development budget
- Support to choose own equipment
- 33 days of holidays, inclusive of public holidays
To apply for this job please visit linkedin.com.
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