Customer Success Manager

Role Overview

We’re hiring a Customer Success Manager to join our CSM team and manage a portfolio of our larger customer accounts. You’ll be the primary point of contact for your book of business, building strong relationships that drive retention, adoption, and growth. This is a high-ownership role for someone who takes pride in managing renewals, identifying upgrade and expansion opportunities, and helping customers realize real value from our platform.

What You Will Do

Own a portfolio of customer accounts, serving as their primary point of contact throughout the customer lifecycle. Manage the renewal process end-to-end, forecasting accurately and driving on-time renewals. Identify and drive upgrade and expansion opportunities within your book of business.

Why It Might Be a Fit

This role ensures those customers get dedicated, strategic support that drives retention, growth, and lasting success.

Requirements

• 4-6 years in Customer Success, Account Management, or another customer-facing role
• Strong written and verbal communication skills
• A proactive mindset, someone who thinks beyond the playbook and brings fresh ideas and strategies to their book of business
• Comfortable managing renewal, upsell and forecasting processes
• Consultative approach, able to understand customer goals and connect them to product value
• Highly organized with strong attention to detail
• Resourceful and proactive, looking for opportunities and solving problems before they’re asked of you

Benefits

• $75-$85K base / $110-$120K OTE
• Flexible, fully remote environment
• Competitive employer-sponsored health insurance
• 401(k) + company matching
• Professional development reimbursements
• Quarterly remote work stipend
• Paid holidays