Customer Success Manager

Role Overview

As a Client Success Manager at Certilogo, you will own an assigned portfolio of clients, with responsibility for building strong relationships, driving retention and delivering measurable client outcomes.

What You Will Do

You will work with a high degree of autonomy, using data, insights and available tools to identify priorities, anticipate challenges and deliver results.

Why It Might Be a Fit

You will contribute to client success, commercial opportunities and effective portfolio management.

Requirements

• Proven experience in Account Management, Client Success, Customer Success, Project Management or a comparable client-facing commercial role
• Strong analytical skills, with the ability to interpret data, identify patterns and translate insights into practical actions and measurable outcomes
• Commercial awareness and experience supporting client retention, renewals and value creation
• Demonstrated ability to work independently, take ownership of priorities, solve problems and deliver results
• Strong organisational, project management and stakeholder management skills
• Confidence using CRM systems, spreadsheets, dashboards and other business tools to manage client information and support data-driven decisions
• Strong written, verbal and presentation skills, with proficiency in both English and Italian

Benefits

• Target bonus
• Restricted stock units (as applicable)
• Insurance coverage (including medical)
• Paid time off benefits (including PTO, wellbeing and parental leave)
• Retirement plan eligibility

Tagged as: Data Analysis, Excel, Project Management